The front desk stops being where enquiries go to vanish.
Reception is the busiest, least-recorded point in the firm. A call comes in, a name gets scribbled, a slip gets walked to a desk — and nobody can say, a week later, whether it turned into anything. Kefilex makes reception the place every enquiry is caught, not the place it disappears.
A phone call doesn't log itself.
Calls are most firms’ biggest source of new business and the one nobody can see. The person who took it moves on, the note lands in an inbox, and the enquiry is only ever as reliable as someone’s memory of it.
Web forms and emails fare no better — they pile into a shared inbox next to the Land Registry, the courts and recruiters, and the real prospects get lost in the noise.
What reception gets.
- Every enquiry lands in one placeCalls, web forms and emails arrive in a single inbox as they happen — nothing waiting to be typed up later.
- Matched to a file on arrivalA returning client is recognised as one, with their history attached, instead of being greeted as a stranger.
- Routed in seconds, not walked to a deskName the enquiry, send it to the right fee earner, and it is on their queue instantly — with a record that it happened.
- A free seat, uncappedReception never counts against your plan’s seat limit. Put your whole front desk on it at no cost.
Illustrative — a stylised view, not a screenshot.
The result.
Nothing is taken on trust. Every caller, every form, every email is captured, matched and routed — and for the first time the firm can see what reception actually handled, and what it turned into.