The front desk stops being where enquiries go to vanish.
Reception is the busiest, least-recorded point in the firm. A call comes in, a name gets scribbled, a slip gets walked to a desk — and nobody can say, a week later, whether it turned into anything. Kefilex makes reception the place every enquiry is caught, not the place it disappears.
A phone call doesn’t log itself.
Calls are the biggest and least visible source of new work — a conversation happens, a name goes on a pad, and the enquiry exists only in someone’s memory.
Web forms and emails pile into a shared inbox next to Land Registry alerts and court notices, where a genuine new client looks exactly like everything else.
What reception gets.
- Every enquiry lands in one placeCalls, web forms, email and referrals arrive in a single inbox built for enquiries.
- Matched to a file on arrivalReturning clients arrive with their history attached, not as a blank slip.
- Routed in seconds, not walked to a deskOne click sends it to the right person with the context intact.
- Answer and transfer calls in-app (optional add-on)With Kefilex Switchboard, reception can answer, hold and warm-transfer the firm’s calls inside Kefilex — the caller’s file already on screen — while your existing phone system stays connected as the fallback.
- A free seat, uncappedReception never counts against your paid seats, however many people answer the phones.
Illustrative — a stylised view, not a screenshot.
The result.
Nothing is taken on trust. Every caller, every form, every email is captured, matched and routed — and for the first time the firm can see what reception actually handled, and what it turned into.