Kefilex.
Terms

Terms of Service.

The agreement between you and Kefilab when you use Kefilex. Plain language wherever we can; legally-required precision where we have to. Governing law: England and Wales.

Effective 13 May 2026.

1. About these Terms.

These Terms of Service are a binding agreement between you ("you" / "your") and Kefilab, based at 301 Bath Road, Hounslow, London TW3 3DB, United Kingdom ("Kefilab", "we", "us", "our"), governing your use of Kefilex and any related websites or services we operate (the "Service"). By creating an account or signing in, you accept these Terms.

If you are accepting on behalf of a law firm, professional partnership or other organisation (the "Firm"), you confirm you have authority to bind that Firm, and references to "you" mean the Firm.

2. Definitions.

  • ·Authorised User — a member of the Firm whom the Firm has invited to use the Service.
  • ·Customer Data — data the Firm uploads, generates or causes to be processed in the Service, including data we read from the Firm's Clio account on the Firm's behalf.
  • ·Subscription — the Firm's paid (or trial) entitlement to use the Service, identified by a plan tier and billing cadence.

3. Eligibility and account creation.

The Service is intended for legal-practice professionals operating from the United Kingdom. To use it you must:

  • ·Be at least 18 years old
  • ·Have authority to enter into these Terms
  • ·Provide accurate registration information and keep it current
  • ·Comply with the Acceptable Use rules in §6

Firm administrators are responsible for managing their Authorised Users (inviting, revoking, assigning roles). The Firm is liable for the acts and omissions of every Authorised User under its account.

4. Subscriptions, trials and payment.

Subscriptions

The Service is offered on a subscription basis. Plans, prices and features are published on our pricing page (when public); ask info@kefilab.com for current pricing in the meantime. Subscriptions renew automatically at the end of each billing period unless cancelled.

Trials

Trials are 48 hours, do not require payment details up front, and convert into a paid subscription only if the Firm provides a payment method before the trial ends. We may end or alter trials at any time with reasonable notice.

Payment

Payments are processed by Stripe Payments UK Ltd. The Firm authorises Stripe to debit the payment method on file for each renewal. Invoices are issued in GBP unless we otherwise agree in writing. Late payment may suspend the Service after written notice; we'll keep your data available for at least 30 days before any permanent termination.

Taxes

All fees are exclusive of UK VAT and any other applicable taxes, which the Firm will pay in addition to the fee.

Refunds

Fees are generally non-refundable. We may, at our discretion, refund or credit fees on a pro-rata basis where required by law or where service quality has materially failed.

5. Cancellation and termination.

The Firm may cancel its subscription at any time from Admin → Billing. Cancellation takes effect at the end of the current billing period; the Service stays available until then.

We may terminate or suspend the Service with reasonable notice for:

  • ·Material breach of these Terms (including Acceptable Use)
  • ·Unpaid fees that remain unpaid 30 days after a written reminder
  • ·Insolvency events affecting the Firm
  • ·Legal or regulatory requirement

On termination: (i) Authorised Users lose access; (ii) Customer Data is retained for 30 days during which the Firm may export it; (iii) Customer Data is then permanently deleted, subject to the legal-retention exceptions in our Privacy Policy.

6. Acceptable Use.

You agree not to:

  • ·Use the Service for any unlawful purpose, including any conduct that breaches the SRA Standards and Regulations or your Bar professional-conduct rules
  • ·Attempt unauthorised access to the Service or any connected system or network
  • ·Probe, scan or test the vulnerability of the Service except through the responsible-disclosure channel on the Security Policy page
  • ·Use the Service in a way that could disable, overburden or impair the Service or interfere with another customer's use
  • ·Reverse-engineer, decompile or extract the source code, except to the extent expressly permitted by law
  • ·Resell, sublicense or commercially exploit the Service without our written consent
  • ·Upload malicious code, viruses, or any content you don't have the right to upload

We may suspend an Authorised User or the Firm's account on reasonable notice for material breach of these rules; for security-critical breaches we may suspend immediately and notify afterwards.

7. Customer Data and intellectual property.

Ownership

As between you and us, you own all Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data for the sole purpose of providing the Service to you.

Our IP

We own the Service itself, including the software, dashboards, schemas, documentation, and the Kefilex and Kefilab trademarks. Nothing in these Terms transfers any of our IP to you.

Feedback

If you give us feedback or suggestions, we may use them without obligation, royalty-free.

Aggregate & anonymised data

We may use aggregate, anonymised data derived from the Service (data that is not, and cannot be linked back to, an individual or Firm) for research, product improvement and benchmarking. Such derived data does not include Customer Data and never identifies any Firm or Authorised User.

8. Confidentiality.

Each party will protect the other's Confidential Information with at least the same care it uses for its own (and never less than a reasonable standard), use it only to perform under these Terms, and disclose it only to its personnel who need it and are bound by equivalent confidentiality obligations. This obligation survives termination for 3 years.

9. Service availability and support.

We aim to make the Service available 24×7 subject to scheduled maintenance and force-majeure events. We do not commit to a contractual uptime SLA at this time; we publish live status at status.kefilex.com.

Support is provided by email at support@kefilex.com with the response-time targets published on the Support page.

10. Warranties and disclaimers.

Each party warrants that it has the right to enter into these Terms and to perform its obligations under them.

Otherwise, the Service is provided "as is" and we disclaim all other warranties to the maximum extent permitted by law, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, error-free, or that any defect will be corrected within a particular timeframe.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded under English law.

11. Limitation of liability.

Subject to §10, neither party will be liable to the other for any:

  • ·Loss of profits, revenue, business, goodwill or anticipated savings
  • ·Indirect, special, consequential, punitive or exemplary damages
  • ·Loss of data, except where the loss is caused by our failure to maintain the security or backup posture described in our Security Policy

Our aggregate liability arising out of or in connection with these Terms in any 12-month period is capped at the fees paid by the Firm to us in the 12 months immediately preceding the event giving rise to the claim.

12. Indemnification.

By us

We will defend the Firm against any third-party claim that the Service, when used in accordance with these Terms, infringes a third party's intellectual-property rights, and we will pay any damages or settlement amounts finally awarded, provided the Firm: (i) gives us prompt notice; (ii) gives us sole control of the defence and any settlement; and (iii) reasonably co-operates.

If the Service becomes (or in our reasonable opinion is likely to become) subject to such a claim, we may at our option (1) procure the right for the Firm to continue using the Service, (2) modify the Service so it is non-infringing, or (3) terminate the relevant Subscription and refund any prepaid fees that cover the unused period. This is our entire liability for IP infringement.

By the Firm

The Firm will defend and indemnify us against any third-party claim arising from: (i) the Firm's misuse of the Service in breach of §6; (ii) content the Firm uploads or causes to be processed; or (iii) the Firm's breach of any applicable law or professional-conduct rule.

13. Data protection.

Where we process personal data on the Firm's behalf, the terms in this section and the relevant sub-processor list and security commitments published on /privacy and /security form the Data Processing Addendum applicable to the Subscription. Both parties will comply with their respective obligations under UK GDPR / EU GDPR.

14. Modifications.

We may modify these Terms with at least 30 days' notice by email to the Firm's registered administrator address and a notice posted here. Changes take effect on the date stated in the notice. Continued use of the Service after that date constitutes acceptance. If you do not accept the changes, you may cancel before they take effect.

15. Force majeure.

Neither party is liable for failure to perform (other than payment obligations) caused by an event beyond its reasonable control, including natural disasters, acts of war or terrorism, labour disputes, government action, internet or telecommunications failures, and pandemics.

16. Governing law and jurisdiction.

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any competent jurisdiction to protect our intellectual-property rights.

17. Notices.

Notices to us must be in English and sent to info@kefilab.com with a copy to our registered postal address (301 Bath Road, Hounslow, London TW3 3DB, United Kingdom). Notices to the Firm are sent by email to the registered administrator address and are deemed received the next working day after sending.

18. Entire agreement & assignment.

These Terms, together with the Privacy Policy and any executed order form, constitute the entire agreement between us and supersede any prior or contemporaneous agreement on the same subject. Neither party may assign these Terms without the other's written consent, except that we may assign to a successor in a sale of the business with notice to the Firm.

19. Severability.

If any provision is held unenforceable, the rest of these Terms remain in effect, and the unenforceable provision will be replaced with a valid one that most closely matches the parties' intent.

20. Contact.

Last updated 13 May 2026.

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