Support.
Help with Kefilex itself, the Clio integration, or anything that isn't working as you'd expect.
Email the team.
The fastest way to reach a human:
Replies usually within the same UK working day for urgent issues, within two working days otherwise.
Business hours.
Monday – Friday, 09:00 – 17:30 UK time. Out-of-hours messages are read the next working morning.
Response targets.
| Severity | First response | Examples |
|---|---|---|
| P1 — outage | Best effort same working day | Cannot sign in; Clio sync stuck across all customers |
| P2 — degraded | Within 2 working days | A single Clio event failed to import; a dashboard tile shows stale numbers |
| P3 — question | Within 5 working days | How do I…; feature requests; billing queries |
Security and vulnerability disclosure.
For security reports, please use the dedicated channel and timelines on our Security page rather than general support.
Live status.
Before emailing, check whether the issue is already known on the public status page:
Subscribe by email on the status page if you want notifications when incidents are opened or resolved.
Clio platform issues.
For issues with Clio itself (your Clio login, Clio data outside what Kefilex syncs, Clio billing), contact Clio directly at support.clio.com. We can't open tickets on your behalf with Clio.