Talk to us.
Whether you are weighing Kefilex up or already running on it, a person is a message away. Many answers are already in the help centre — this page is for when you want to reach us directly.
General enquiries.
Questions about whether Kefilex fits your firm, pricing, or anything before you start:
Prefer to leave your details? Use the register-interest form and we will come back to you within a working day.
Product support.
Already using Kefilex and something is not working as you would expect? The fastest way to reach a human:
Monday – Friday, 09:00 – 17:30 UK time. Out-of-hours messages are read the next working morning.
Response targets.
| Severity | First response | Examples |
|---|---|---|
| P1 — outage | Best effort same working day | Cannot sign in; Clio sync stuck across all customers |
| P2 — degraded | Within 2 working days | A single Clio event failed to import; a dashboard tile shows stale numbers |
| P3 — question | Within 5 working days | How do I…; feature requests; billing queries |
Security and vulnerability disclosure.
For security reports, please use the dedicated channel and timelines on our Security page rather than general contact.
Live status.
Before emailing about an outage, check whether it is already known on the public status page:
Clio platform issues.
For issues with Clio itself (your Clio login, Clio data outside what Kefilex syncs, Clio billing), contact Clio directly at support.clio.com. We can't open tickets on your behalf with Clio.