Your enquiries in one queue — and none of them going quiet unnoticed.
Fee earners are good at the law and busy doing it. The enquiries that slip are rarely ignored on purpose — they are the ones that went quiet while three matters were on fire. Kefilex keeps your queue in front of you and flags what is drifting before it is lost.
Follow-up that lives in your head.
Someone meant to call that enquiry back. Someone was sure a colleague was handling it. Between the two, a prospective client waits, then goes elsewhere — and nobody finds out until the review that never happens.
The work of remembering who to chase, and when, is real work. Doing it by memory across a full caseload is how good firms quietly lose good matters.
What a fee earner gets.
- Your own queue, not a shared pileOnly the enquiries that are yours, with a nudge the moment one lands — so you answer while it is warm.
- The firm chases for youAn enquiry that goes quiet is flagged and followed up automatically. Nothing drifts off the bottom of the list.
- A returning client arrives as oneTheir history is attached before you pick up — no starting from a cold "how can I help?".
- Open the matter in a clickWhen it is ready, it becomes a matter in Clio — no re-keying, no double entry.
Illustrative — a stylised view, not a screenshot.
The result.
You spend your attention on the law, not on remembering who to ring. The enquiries that used to slip through get caught — and the credit for converting them is finally visible as yours.